vCleanly LLC
Last Updated: 05/23/2025
INTRODUCTION
This Privacy Policy describes how vCleanly LLC ("vCleanly," "we," "us," or "our") collects, uses, and discloses information about you when you use our services, website, or otherwise interact with us. This Privacy Policy applies to residents of Massachusetts and other states where vCleanly LLC provides services.
1. INFORMATION WE COLLECT
1.1 Personal Information
We reserve the right to collect the following categories of personal data.
Contact Information: Name, email address, physical address, phone number
Payment Information: Credit card information, bank account details
Property Information: Details about your home or business premises relevant to our services
Service Preferences: your cleaning preferences, scheduling preferences, and service history
Account Information: Username, password, and other account settings (if applicable)
Communications: Records of your communications with us
1.2 Information Collected Automatically
When you visit our website or use our online services, we may automatically collect certain information, including:
Device Information: IP address, browser type, operating system
Usage Information: Pages visited, time spent on pages, links clicked
Location Information: General location derived from IP address
Cookies and Similar Technologies: Information collected through cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Providing Services
Schedule and perform cleaning services
Process payments
Communicate with you about our services
Respond to your inquiries and requests
2.2 Business Operations
Improve our services
Develop new products and services
Understand customer preferences
Maintain business records
Protect against fraud and unauthorized transactions
2.3 Marketing and Communications
Send promotional messages and updates about our services
Provide information about special offers or promotions
Conduct surveys and collect feedback
3. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
3.1 Service Providers
We may disclose your information to third-party vendors providing services on our behalf, including payment processing, website hosting, customer support, and marketing.
3.2 Business Transfers
In the event of a merger, acquisition, financing, reorganization, bankruptcy proceeding, or sale of company assets, your data may be transferred.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Protection of Rights
We may disclose your information to protect the rights, property, or safety of vCleanly LLC, our customers, or others.
3.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
4. YOUR PRIVACY RIGHTS
4.1 Access and Update
You may access and update certain personal information that you have provided to us by contacting us using the information in the "Contact Us" section below.
4.2 Marketing Communications
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us directly.
4.3 Do Not Sell or Share My Personal Information
Residents of Massachusetts and several other states possess the legal right to decline the sale or sharing of their personal data. Please see our "Do Not Sell or Share My Personal Information Notice" for more information on how to exercise this right.
4.4 Additional Rights
Depending on your location, you may have additional rights under applicable privacy laws. These rights may include the right to:
Request deletion of your personal information
Request a copy of your personal information
Request correction of inaccurate personal information
Request restriction of processing of your personal information
To exercise any of these rights, please contact us using the information in the "Contact Us" section below
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. DATA RETENTION
The retention of personal information is limited to the period necessary to achieve the objectives set forth in this Privacy Policy, subject to any applicable legal requirements or authorizations for extended retention.
7. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the information in the "Contact Us" section below.
8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
vCleanly LLC info@vCleanly.com
10. JURISDICTION-SPECIFIC PROVISIONS
10.1 Massachusetts Residents
As a Massachusetts-based business, we comply with all applicable Massachusetts data privacy laws. Massachusetts residents may have specific rights regarding their personal information under Massachusetts law.
10.2 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please see our "Do Not Sell or Share My Personal Information Notice" for more information on these rights.
10.3 Other State Privacy Laws
We comply with applicable state privacy laws, which may provide you with additional rights depending on your state of residence. Please contact us for more information about your rights under your state's laws.