vCleanly LLC
Last Updated: 12/15/2025
1. INTRODUCTION
These Terms of Service ("Terms") govern your use of the vCleanly LLC website (the "Website") and the cleaning services provided by vCleanly LLC ("vCleanly," "Company," "we," "us," or "our"), a Massachusetts limited liability company with its principal place of business at 2 Berry Street, Danvers, MA 01923. By accessing the website or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use the website or our services.
2. SERVICES
2.1 Service Description
vCleanly LLC provides residential and commercial cleaning services in Massachusetts. Our services include, but are not limited to, regular cleaning, deep cleaning, move-in/move-out cleaning, and other specialised cleaning services as described on our website or in written communications with clients.
2.2 Service Availability
Our services are available in the North Shore and Greater Boston in Massachusetts. Service availability may change from time to time at our discretion. We reserve the right to refuse service to anyone for any reason.
2.3 Service Booking
You may book our services through our website, by phone, email, or other means as specified on our website. All service bookings are subject to availability and confirmation by vCleanly LLC.
3. WEBSITE USE
3.1 User Accounts
To access certain features of the website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3.2 Prohibited Activities
When using the website, you agree not to:
Violate any applicable laws or regulations
Infringe the intellectual property rights of others
Interfere with or disrupt the Website or servers, or networks connected to the Website
Attempt to gain unauthorized access to the Website or other users' accounts
Use the Website for any fraudulent or unlawful purpose
Post or transmit any content that is threatening, abusive, defamatory, obscene, or otherwise objectionable
3.3 Intellectual Property
All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of vCleanly LLC or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on the website is the exclusive property of vCleanly LLC and is protected by United States and international copyright laws.
4. PRICING AND PAYMENT
4.1 Pricing
Our service pricing is as specified on our website or in written quotes provided to you. Prices are subject to change without notice. Special pricing and promotions may be offered from time to time at our discretion.
4.2 Payment Methods
We accept payment via credit card, debit card, electronic bank transfer, or other methods as specified on our website. By providing your payment information, you authorise us to charge the applicable fee to your payment method.
4.3 Refunds and Cancellations
Our refund and cancellation policies are as specified in our Cleaning Service Agreement. Please refer to that document for specific terms regarding refunds and cancellations.
5. COMMUNICATION
5.1 Electronic Communications
By using our website or providing your email address to us, you consent to receive electronic communications from vCleanly LLC. These communications may include service announcements, promotional offers, and other information about our services.
5.2 Opt-Out
You may opt out of receiving promotional communications by following the unsubscribe instructions included in each communication or by contacting us directly. However, you may not opt out of administrative communications related to your specific service bookings.
6. PRIVACY
6.1 Privacy Policy
Your use of the website and our services is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.
6.2 Do Not Sell or Share My Personal Information
Information about your right to opt out of the sale or sharing of your personal information is provided in our "Do Not Sell or Share My Personal Information Notice."
7. DISCLAIMERS
7.1 Warranty Disclaimer
THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
7.2 Service Disclaimer
While we strive to provide high-quality cleaning services, we do not guarantee perfect results in all circumstances. The effectiveness of our cleaning services may be affected by factors including, but not limited to, the condition of the property, the nature of the soiling, and the materials being cleaned.
8. LIMITATION OF LIABILITY
8.1 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VCLEANLY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE OR SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF VCLEANLY LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2 Maximum Liability
IN NO EVENT SHALL VCLEANLY LLC'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO VCLEANLY LLC FOR THE SERVICES GIVING RISE TO THE CLAIM.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless vCleanly LLC, its officers, directors, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
Your use of the Website or services
Your violation of these terms
Your violation of any rights of another person or entity
Your content or information provided to us
10. MODIFICATIONS TO TERMS
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting the updated terms on the website. Your continued use of the website or services after any such changes constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically.
11. TERMINATION
We reserve the right to terminate or suspend your access to the website or services, without prior notice or liability, for any reason, including, without limitation, if you breach these terms. Upon termination, your right to use the website and services will immediately cease.
12. GOVERNING LAW AND DISPUTE RESOLUTION
12.1 Governing Law
These Terms shall be governed by and construed under the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.
12.2 Dispute Resolution
Any dispute arising out of or related to these Terms shall be resolved through mediation, and if mediation is unsuccessful, through binding arbitration following the rules of the American Arbitration Association. The arbitration shall take place in [City], Massachusetts, and the language of the arbitration shall be English.
12.3 Waiver of Class Actions
YOU AND VCLEANLY LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
13. SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.
14. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Disclaimer, and Cleaning Service Agreement, constitute the entire agreement between you and vCleanly LLC regarding your use of the Website and services.
15. CONTACT INFORMATION
If you have questions about these terms, please contact us
at info@vcleanly.com
By using the vCleanly LLC website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.